Effective Communication and Customer Care

Workshops and Training Programmes

Effective Communication and Customer Care

Communication plays a very important role in business and industry. The frontline staff of large and small enterprises deal constantly with customers and communication is crucial for effective service. The workshop will focus on appropriate means of communication and service delivery to the customers, both internal and external.

Objectives

To provide an overview of communication processes and skills for improving Interpersonal Relationships
To understand the techniques and tools for effective communication
To provide effective strategies and techniques while dealing with customers

Focus Areas

Process of Communication
Art of Listening
Perception and Communication
Customer Service

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GRID Programmes

Workshops and Training

Leadership Training Programmes

This participatory workshop will focus on roles and qualities of effective leaders along with other aspects of leadership.

Soft Skills for Employability / Productivity

Workshop to improve soft skills or people skills that play a significant role in one’s success in life particularly in one’s profession.

Team-building

Workshop that will focus on Teams and Teamwork, Team Development, Trust Building and improving Interpersonal Relationships in teams.

Personal Growth

The workshop while reflecting on personal strengths & limitations, will focus on areas of personal growth and set goals through a personal growth plan.

Effective Communication

Workshop that will enhance the communication skills of the participants and provide an overview of communication processes and skills.

Effective Communication and Customer Care

This workshop will focus on appropriate means of communication and service delivery to the customers, both internal and external.

Stepping In

The participatory and interactive programme called ‘Stepping In’ is designed for freshers as they ‘step in’ to the new challenges of higher education.

Stepping Out

‘Stepping Out’, focuses on soft skills for employability as students leave the comfort of colleges and head to face challenges of working life.

Teacher Effectiveness and Methodologies

This workshop for teachers, tutors and instructor will refresh and enhance the skills, methods and techniques of effective teaching and learning.

Effective Communication and Client Service

The workshop will focus on appropriate means of communication and service delivery to the clients, both internal and external.

Social Analysis and Indian Situation

Analyse the socio-economic, cultural and political aspects of Indian society and focus on approaches and strategies for development and social action.